What customers say about us:

"Our company´s cooperation with CM has been lasting for many years. We have been doing different projects, e.g. mapping/analyzing processes and customer feedback assessments. CM´s systematic approach with our practical experience has helped our firm to run things more efficiently."
Guido Tamm | CEO/Chairman of the board | Esvika Elekter AS
"Change Management OÜ is a liable, professional & open-minded company, easy & pleasant to cooperate with."  
Oleg Fomin | Toyota Baltic AS | Senior Training Manager
"Büroomaailm has been Change Management OÜ customer for several years. Why has the cooperating with Büroomaailm lasted so long? First of all, Arvi´s ability to listen clients and to focus on right development areas. Also, CM approaches to each training delegate personally and has received positive feedback."    
Jüri Ross | AS Infotark/Büroomaailm | CEO
""HitRate" is an excitingand educational sales work simulation, based on a real life. It gives an excellent  knowledge how to make right decisions including where & how much to contribute. "HitRate" helps to discover connections between sales activities & sales results. Based on that, each delegate will compose a personal action plan to reach its sales targets."  
Tanel Lonks | Kiilto Eesti OÜ | CEO
“The first thing that comes to mind with Change Management OÜ, is professionalism. Consultants are qualified to see the sales process as whole, take into account specificity of business area and also background of each member of a sales team. Cooperation with CM is easy. This paves the way to tailor-made solutions.“
Aare Järvelaid | Mediq Eesti OÜ | CEO
"We have been cooperating with Change Management OÜ for several years. Only encomium, so far.  We appreciate that CM understands all our needs. Each training session are customized accordingly. These aren´t just discussions. The whole idea is a continual process to develop our company."
Argo Rebane | Hansarent OÜ | Mobility Eesti OÜ / Europcar | Member of the board

Company

Change Management was established in 2006. Our consulting experience started in 2000. Change Management is a consultation and training company dedicated to make sales and customer service organizations work more efficiently.

This requires knowledge of how organizations function – insight about cause and effect relationships, grasp of the whole picture and readiness to dive into details. This creates a foundation, which enables one to plan changes ahead of time. We help with alterations that are important to the outcome, bringing together people from different levels of an enterprise.

We use different cooperation methods to make the changes more steady – planning and managing a project, consultations, training, coaching, interviews, group visits, workshops, mystery shopping  etc.

Clients

Competences

From expert to leader | Leadership | Leadership model development | Sales management | Web-based sales management simulation game “HitRate“ | Service management | Practical leadership | Complicated leadership situation management | Change management | Coaching | Project management | Project team management | Economical argumentation | Win-Win negotiations | Team building | Customized training for skills development
Systematic sales work | Showroom sales | Sales over the phone | Sales process mapping | Sales tools development | Sales KPI´s development | Practical sales negotiations | Sales activities analysis & planning | Web-based sales work analysis & planning simulation game “HitRate“ | Economical argumentation | Self-expression skills | Key Account Management (KAM) | Win-Win negotiations | Self-Management | Teamwork | Customized training for skills development
Customer service | Customer service standards development | Practical customer service | Phone conversation skills | Additional Sales | Customer objection handling | Teamwork | Self-Management | Customized training for skills development

Consultants

Mart Varjun
Member of the board | Estonian Business School, MBA
Phone: (372) 5646 1136
I have been working as a consultant since 2000. The magic of consultant´s job is gratitude of participants for ideas, emotions and right directions.  
Arvi Heinloo
Member of the board | University of Tartu, MBA
Phone: (372) 5626 0036
I have been working as a consultant since 2000. The main inspiration for me is systematic cooperation with companies having ambition to grow and willingness to contribute for implementation of changes.
Member of the board | University of Tartu, MBA
Phone: (372) 5626 0036
I have been working as a consultant since 2000. The main inspiration for me is systematic cooperation with companies having ambition to grow and willingness to contribute for implementation of changes.
Member of the board | Estonian Business School, MBA
Phone: (372) 5646 1136
I have been working as a consultant since 2000. The magic of consultant´s job is gratitude of participants for ideas, emotions and right directions.  

Contact

Change Management OÜ | | Löwenruh Ärimaja | Mustamäe tee 44, 10621 Tallinn

Reg no 11276372 | VAT no EE101072539 | IBAN: EE101010220059381016 SEB

info@changemanagement.ee

Languages: Estonian, English, Russian

Outcome of cooperation

Right activities ...

... in a right way will be executed & ...

... thereby efficiency & effectiveness will be increased

Activity 1
%
Activity 2
%
Activity 3

Sales Simulation HitRate influences on....

HitRate
Right choices
Diligence
Increase of efficiency & effectiveness
Increase of turnover

“HitRate“ is a unique sales management aids for teaching practicians, which enables them to understand cause – effect relationships of sales work & helps to discover unused reserves of sales management.

“HitRate“ was created in cooperation with Tallinn University and supported by Enterprise Estonia.

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